Terms and Conditions
1. Introduction
Welcome to Stacks of Tyres. By booking or using our services, you agree to the following terms and conditions. Please read them carefully before placing an order or arranging a service.
2. Services
We provide tyre fitting, wheel alignment, and related vehicle services at our workshop or through mobile service at your location.
3. Booking and Payment
- Bookings can be made via phone, website, or in person.
- Payment is required in advance or at the time of service.
- Accepted payment methods: credit/debit cards, bank transfer, or cash.
4. Delivery Policy (Mobile Tyre Fitting)
- We aim to arrive at the scheduled location/time.
- Ensure your vehicle is accessible, safe, and parked on level ground.
- Delays due to weather, traffic, or emergencies will be communicated.
- If we cannot complete the job due to incorrect details or inaccessibility, a call-out fee may apply.
5. Cancellation Policy
- Cancellations before dispatch are eligible for a full refund.
- If service has begun, a call-out or restocking fee may apply.
6. Refund Policy
- Fitted tyres are non-refundable unless incorrectly fitted by us.
- Issues must be reported within 7 days of fitting.
- We offer a full refund or replacement if we are at fault.
- No refunds for used tyres or wear unless due to fitting error.
7. Liability
We are not liable for indirect or consequential damages. Liability is limited to the cost of the service or tyre supplied. Customers must provide accurate vehicle and tyre info.
8. Changes to Terms
Terms may be updated without notice. Continued use of our services means you accept the latest terms.
Privacy Policy
1. What Information We Collect
- Name, phone number, and email
- Vehicle details
- Service location or address
- Payment information (processed securely)
2. How We Use Your Information
- To schedule and deliver services
- To communicate updates or confirmations
- To process payments and maintain records
- To send occasional service reminders (opt-out available)
3. Data Sharing
We do not sell your information. It may be shared with trusted team members or contractors solely for service delivery.
4. Data Security
We take reasonable steps to secure your data in accordance with UK data protection laws.
5. Your Rights
You can request access, correction, or deletion of your personal data at any time.
6. Contact Us